WE THINK OUR TEES ARE AWESOME!
If for any reason you would like to return any item(s) you have purchased, we are happy to accept returns for a refund or exchange.
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel your order for any item purchased from Rock Paper Sisters for a full refund. This does not apply to personalised items unless the item is faulty. Order cancellations must be made in writing and contain your name, address and order number within 14 days of receipt.You can do this online by APPLYING FOR A RETURN. Once you have registered your return, we will provide you with the returns address and the item(s) must then be sent back by post within 28 days of the delivery of your item.
All returned items must be sent to the correct address, unworn, unwashed and with all tags attached. Returns that are damaged, soiled or returned without their original tags will not be accepted and may be sent back to the customer. Personalised items will not be accepted for exchange/refund unless the item is faulty or we have made a mistake. Please check any personalised information you give us carefully and be sure to view the SIZE GUIDE before you place your order.
Please repack your item in its original packaging (or package well if original packaging cannot be use) and include a completed RETURNS FORM. We require your information to help us process your refund/exchange quickly and efficiently. If you are unable to download the RETURNS FORM, please make a note of your name and order number so that we can quickly deal with your returns request. You can find your order number on your confirmation email.
The cost of returning the item(s) to us is your responsibility and the item is your responsibility until it reaches us. Please retain proof of postage (which you can obtain free of charge from the Post Office) incase there are any issues. Lost parcels can only be refunded with proof of postage.
This policy does not affect your statutory rights.
PLEASE NOTE: We use a variety of techniques to print our tees. If you follow our CARE INSTRUCTIONS, your tee will love you forever.