TERMS AND CONDITIONS OF SALE
Please read these terms of sale carefully. By using this site you are agreeing
In these terms, “you” means our customer or potential customer for products
(and “your” will be construed accordingly) and “we” means
www.rockpapersisters.co.uk (and “us” and “our” will be construed accordingly).
(3) THE PRODUCTS
Clothing and accessories.
All prices for products are stated on our website (www.rockpapersisters.co.uk) but we
reserve the right to revise the price of goods at any time without notice.
In addition to the price of the products, you may have to pay a delivery charge, which
will be as stated when you pay for the product.
Payment must be made upon the submission of your order. We have the right to
withhold the item(s) and/or cancel the contract between us if the price is not received
from you in full in cleared funds.
The prices on the website include all value added taxes (where applicable).
Payment for all products must be made using a credit/debit card through the PayPal
checkout or via a PayPal account. We may add payment methods
from time to time and these acceptable payment methods will be detailed on the
(5) YOUR WARRANTIES
In accepting these terms and conditions, you warrant to us that
(a) you are legally capable of entering into binding contracts,and you
have full authority, power and capacity to agree to these terms of sale;
(b) the information provided in your order is accurate and complete;
(c) you are also an authorised user of the credit or debit card used
to make your purchase;
(d) you will be able to accept delivery of the products.
(6) ORDER PROCESS
No contract will come into force between you and us unless and until we accept
your order in accordance with the procedure detailed below. In order to ensure you
have entered into a contact with us, you will need to do the following:
- You must add the item(s) to your shopping bag and proceed to the checkout
- You must confirm your order and consent to these terms of sale
- You must enter your payment details
- You will be sent an initial order confirmation
- We will check we are able to meet your order and send a processing confirmation
- PLEASE NOTE: At this point your order will become a binding contact with us.
- If we cannot meet your order, we will confirm this by email.
We may need to update our terms of sale on www.rockpapersisters.co.uk from
time to time and cannot guarantee the version you have
agreed to will remail accessible. As we do not keep a copy of these
terms of sale on file, we would recomment that you print a copy for your records.
(7) DELIVERY POLICY
We will arrange for the item(s) to be delivered to the address for delivery
as indicated on your order.
We will use reasonable endeavours to deliver products on or before
the delivery date given to you in your order confirmation email or, if no date is
set out in your order confirmation, within 28 days of the date of your order
confirmation email. We cannot guarentee delivery by a specific date.
Please be aware that severe weather conditions may cause delays which
are out of our control. We will make every effort to deliver your parcel on time
although this may not always be possible.
If delivery is unsuccessful and your order is returned to us, we will
charge a £10 administration fee. This will cover any costs incurred to us
as a company. We will deduct this amount from your refund. If you
would like us to resend your item(s) additional charges may apply
for redelivery at our discretion.
(8) STATUTORY RIGHTS
Nothing in these terms & conditions will affect your statutory
rights as a consumer.
These terms and conditions will be governed by the laws of England and Wales
and by using the Website you agree to submit to the exclusive of the courts of
England and Wales.
If you cancel a contract and are entitled to a refund, we will usually refund any money
received from you using the same method originally used by you to pay for your
item(s). We will process the refund due to you as soon as possible. Please note,
this is usually within 5 working days but will be no later than 28 days of the day we received
your item(s) back or, if your cancellation happens before your item(s) is dispatched,
within 28 days of the day we received your valid notice of cancellation. Personalised/custom
items are not eligible for refund/exchange.
(11) 'COOLING OFF' PERIOD
Under the UK's Distance Selling Regulations, you may cancel your order
at any time within 14 working days after the day you received the relevant
product(s). In order to cancel a contract in this way, you must give to us
written notice of cancellation within those 14 working days. Failure to do so
may result in your cancellation being rejected.
If you cancel a contract on this basis, you must return the products to us in
the same condition in which you received them. The item(s) must be returned
to us within 28 days of receipt.
Once we have received your purchase(s) you will be refunded in full
(PLEASE NOTE: after 14 days this does not include the cost of sending the products to you).
You will be responsible for paying the cost of returning the product to us.
If you cancel a contract and you do not return the products to us, we may recover
the product(s) and charge you for the costs we incur in doing so. Similarly, if you
return the products at our expense, we may pass that expense on to you.
(12) INTELLECTUAL PROPERTY
The entire content of the site is copyrighted under applicable copyright laws.
The use of our site www.rockpapersisters.co.uk and it’s content is intended
for the personal and non- commercial use by the users of our site.
(13) ABOUT US
ROCK PAPER SISTERS
VAT REGISTERED: GB206419232